I ended my hosting engagement with a hosting company (dailyrazor.com) that i find totally incapable of supporting their customers regarding serious issues in a correct timeline.

First of all i was very upset with them:
– Accounts cancellation takes 3 weeks to be done, and it caused problems for my directory IWD, because i had to move it to another hosting, and with that new hosting i can’t set up databases before the DNS aren’t propagated, si i had IWD down for 2 days, cause the database is big and the internet in vietnam is slow.

– Don’t expect to have your money back if you don’t threat them with the Better Business Bureau ( The BBB takes care of your problems if you can’t do it ). Also don’t expect to have it in a short period of time.

– They change the passwords of your customers account when it is time to pay for a new yearly hosting with them. And you can’t login to pay. And your sites are down. Then when you contact them, they tell you that the hosting passed from 190$ yearly to 380$ with no apparent reasons to this. Well it is a long and useless story.

– Never register a domain with a Hosting company. Use a registrar like NameCheap or Godaddy but do not register domains with your hosting EVER. That’s the best advice i can give out of all that mess.

– It took 2 weeks to get the EPP code ( the code that allows you to do a domain transfer from a registrar to another registrar ). So if you have your site down during that period, this is sad.

– Transfer Cancelled. If your customer doesn’t check its emails often, don’t expect your hosting company to do it for you. Always change the administrative contacts on the domains to your administrative contacts and not the hosting contacts.

– No money back on Add-on domains. I lost 150$ out of that with them when i still was thinking there was hope to work with them. Even if you bought add-on domains you will not get refund in 30 days. And it’s ridiculous because with Host Gator i can have unlimited addon domains and don’t have to pay for anything like they asked me (SCAMMERS).

So that’s how it ends

Understand why i am upset now? Oh and i forgot i had to move 15 sites from them to another host. Imagine the pain….

My Biggest Advice in the End:

Buy a Reseller hosting account (thanks to an0n!) if you plan on doing many sites, and pay yearly with a trusted hosting company, pay at least 400$ yearly and you have 15 IPs different on 3 different class-c and also you manage it all from just 1 account which is way easier when you got lots of sites.

You ever had a problem with your web hosting? And when you had problems, you asked for support but it wasn’t there!

I am currently using the DailyRazor Hosting company. I had to change lately, cause those guys at Daily Razor doesn’t want to help you in nothing, ” you have a problem? Fine! We don’t! ”

Check out the Conversation with my hosting regarding the problem with DestyNova.net

3 Things that a Hosting Support will always ask you!

1/ The last 4 numbers of your Credit Cards (wtf?)
2/ More details about the problem we are experiencing, now we have to explain what the problem is for them!
3/ And again, more details!

Why do we have to do all the job for them?

Those guys are lazy, that’s all, there is no other explanations to that. Most hosting doesn’t care about your problems since everything is automatic, but what DailyRazor doesn’t know, is that some of their hosting server are crap and most of the misc of phpld doesn’t work on their servers.
For instance Pagerank doesn’t work on DestyNova.net and it still doesn’t work on my Webmaster Directory (there is no pagerank there cause the server doesn’t allow (calculate) it, i don’t even ask for help! I know what i will get!)

I never tried any other Hostings before DailyRazor, and many people are scared to change right? Cause we are afraid of re doing all the stuffs of our sites when we change host! But here is a good hosting > Host Gator, you can ask them to move from 1 hosting to another, and they will do that for you!

The Cancellation Department – A Huge Joke

They are lazy but they are also crook, i never had to cancel an account, and here is what i get when i try to:

What the heck? Cancellation Department, there is a Dpt. for that? I been waiting 2 days to be paid back. They must have a lot of accounts cancelled if they need a ‘Cancellation Department’ and wait that much time.

Never Ask for Explanations When You Know You Are Guilty

Look at the screenshot when i want to cancel my hosting account (above).
The guy Mejhabeen asks me what is the problem or where are they lacking at? Isn’t it just obvious? If you read the first conversation, you will understand what is the problem. Why does he asks me? That’s not professional at all, he knows that! And i don’t have to answer him anyway, if i was to cancel, i want to cancel that’s all, no questions.

I don’t know if you have problems with your hosting, you better figure it out soon, cause the day you have troubles they are not here to help you.